Refund policy

Chocomise Return and Refund Policy

We want you to love every bite of your Chocomise order. If you’re not completely satisfied, we’re here to help.

Custom Products

Because our chocolates are made-to-order and often customised, we do not accept returns on these items. However, if your order arrives damaged, incorrect, or not up to the quality you expected, please contact us within 5 days of delivery and we’ll make it right.

Damaged or Melted Items

If your chocolates arrive melted or damaged due to transit, please email us a photo of the product and packaging within 48 hours of delivery. We’ll either resend your order or issue a refund, depending on the situation.

How to Request a Refund or Replacement

Email us at hello@chocomise.com.au with:

• Your order number

• A brief description of the issue

• Photos (if applicable)

We aim to respond within 1–2 business days.

Shipping Costs

Shipping costs are non-refundable unless the issue is due to an error on our part.