Shipping policy

Chocomise Shipping Policy

Effective Date: 6/1/2026

At Chocomise, we take great care in preparing and shipping your order to ensure your chocolates arrive fresh, intact, and delicious. Please read our shipping policy below before placing your order.

1. Processing Time

  • Orders are typically processed within 14-21 Business days.

  • Custom or bulk orders may require additional processing time. We’ll notify you via email if there are any delays.

2. Shipping Methods & Rates

We offer the following shipping options at checkout:

  • Express Shipping (2–3 business days)

Shipping rates are calculated at checkout based on your location, package weight, and delivery speed.

3. Warm Weather Shipping

To prevent melting, we may:

  • Include ice packs and thermal insulation during warmer months

  • Ship only Monday through Wednesday to avoid weekend delays

  • Temporarily hold your order if the weather is too hot along the shipping route

4. Delivery Areas

  • We currently ship within Australia

  • We do not ship to P.O. Boxes at this time

5. Delivery Issues

We are not responsible for:

  • Delays caused by the shipping carrier

  • Incorrect or incomplete addresses provided at checkout

  • Packages marked “Delivered” by the carrier but not received

If your package is lost or damaged, contact us within 24 hours of delivery with photos and order details. We'll do our best to resolve the issue.

6. Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can monitor its progress.

7. Questions?

Email us at hello@chocomise.com.au if you have questions about your shipment or need special accommodations (e.g., bulk orders, gift shipments, etc.).