Cancellation policy
Purchase Options & Cancellation Policy
At Chocomise, we aim to make your chocolate-buying experience as smooth and flexible as possible. Please review our purchase options and cancellation terms before placing your order.
Purchase Options
We currently offer:
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One-Time Purchases: Choose your chocolates and order whenever you like.
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Custom Orders: Personalise your chocolate with names, logos, or messages (non-refundable once processed).
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Bulk/Corporate Orders: Available upon request. Please contact us for lead times and pricing.
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Subscriptions: Every 4/6/8/12 weeks delivered to your door with a 10% discount.
Order Cancellations
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Standard Orders: You may cancel your order within 1 hour of placing it by emailing hello@chocomise.com with your order number. After that, we may have already started processing or shipping, and the order cannot be canceled.
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Custom Orders: Once production has started, custom orders cannot be canceled or refunded due to the personalised nature of the product.
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Bulk or Corporate Orders: Orders of large quantity (or with special terms) may be canceled within 24 hours of confirmation, unless production has already begun.
Subscription Cancellations
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You may cancel your subscription after 3 repeats from your account dashboard or by contacting us before your next billing cycle.
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Cancellations made after a billing date will apply to the next shipment.
Need Help?
Email hello@chocomise.com as soon as possible with your order number if you need to cancel or change your order. We’ll do our best to assist you.